Globitel WFO

Globitel Workforce Optimization mobile application enables your call center agents to benefit from the Workforce Optimization solution’s functionalities while on the go. The mobile application is an extension of the Globitel Workforce Optimization solution; the app allows access to WFO agent functions through an easy-to-use and elegant interface. The WFO app will empower your agents by providing an end–to-end enterprise solution in real time, and enabling agents to perform call center back-end activities effortlessly through the convenience of a handheld portable phone.

Your agent’s life made easier through the application’s unique features:

- Simple detailed employee schedules.

- Online access, anytime, anywhere.

- Monthly performance KPI speedometers.

- Advanced incentive details - score, target, points accumulated and bonus earned.

- Commitment and Recognition logs.

- Report and grant vacations and leave requests.

- Shift Single Day, Shift Multi Days, or Day off Swaps.

- Swap requests.

- Flexible password change.

- Arabic and English Interfaces.

- Notifications: schedule change, swap request, vacation\leave\swap approvals, published schedule, and open hours request.

Contact your Workforce Optimization system administrator to enable the mobile app features.